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Refund & Return
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
Refund & Return Policy
If you’re not completely satisfied with your order you can return it to us within 14 days from the day you receive your parcel using one of these methods:
• UK returns to our store
• Free UK returns by post
• International returns by post
FREE UK RETURNS BY POST
​​You can return your order within 14 days from the day you receive your parcel. Refunds will be processed within 14 days of receipt at our distribution centre. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Please note that we are unable to arrange exchanges via this service.
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How to return via post:
Please enclose your completed Delivery Receipt and pack your return securely. Affix the pre-paid postage returns label, which is enclosed in your order, and send your return via the Royal Mail.
Please remember to ask the Post Office for your proof of posting certificate and keep it for your reference until you have received your refund. The Post Office will stamp this and should supply a tracking reference number to prove the item(s) has been returned. Without this we cannot process a refund if we do not receive the returned order. As long as the returns label provided in your order’s packaging is used, then this return is completely free of charge within the mainland United Kingdom.
Refunds will be issued to the credit, debit, gift card or PayPal account originally used to make payment.
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RETURNS TO OUR STORE
You can return your order for a refund or exchange with your order confirmation to our store within 14 days, from the day you received your parcel. In the absence of your order confirmation, we will issue a credit note for the last known price.
Refunds will only be issued to the credit, debit or our Gift card originally used to make payment. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Items returned to concessions within our associated stores may only be exchanged for other goods. We regret that independent retailers and franchise stores are unable to accept returns when purchased directly from us.
RETURNS OF INTERNATIONAL ORDERS
You can return your order within 14 days via post from the day you receive your parcel. Refunds will be processed within 14 days of receipt at our distribution centre. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. Refunds will be issued to the credit, debit, gift card or PayPal account originally used to make payment.
Please note that we are unable to arrange exchanges via this service.
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International Orders
Unfortunately, we are currently unable to offer free returns for our international customers.
If you are returning an item from outside of the UK, the items will need to be sent at your own cost and risk within 14 days of receipt.
Your international returns checklist:
• Pack your items securely
• Enclose this Delivery Receipt
• Use a registered or trackable postal service - we are not liable for returned goods which are not received
• Return your items to: Buddhavale Limited, 8-12 Mill Road, Hereford HR1 2NY United Kingdom
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FAULTY OR DAMAGED ITEMS
We strive to provide the highest standards, but if the items you ordered are damaged or faulty upon receipt, provided you inform our Customer Service team within 48 HOURS of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us, using the returns service outlined above - we will refund you the full cost of your items. Refunds will be credited to the payment card or PayPal account used to make the original purchase.
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GIFTS
When in line with the above terms in the event that a recipient of a gift item wishes to return that item we will be happy to issue credit vouchers to the appropriate value of the gift. Please note that we are unable to offer this service within department stores or other outlets.
Where an online purchase was made with a gift card, the original gift card will be credited with the refunded amount. If two payment methods were used, the amount paid via gift card will be refunded before the other payment methods. Please retain the gift card used to purchase your items in case you need to return them.
FURTHER INFORMATION
You have the right to cancel your contract within 7 days, beginning the day after your order is delivered (with the exception of the items listed below). If you are unable to return the goods to us before the 14 days period has expired you need to notify us of your intention to cancel, this must still be within the 14 days period.
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For your convenience, you can email us.
The easiest way to return your goods is to follow the instructions above. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
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If you have purchased an order using a gift card a refund will be applied to the gift card before any other payment methods used on your order. Please retain your gift card as any refund will be applied to the card used in the original purchase.
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them (see below) or if they are items that you have been sent in error. If you have any questions, please contact us.
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